Service BDC Agent/Receptionist/Cashier

The Service BDC Agent/Receptionist/Cashier Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $25.00. 

Requirements

Increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue. Responsible for receiving money in the form of cash, check, debit card or credit card from customers for sales or services. Scans and keys in items, provides change, processes debit and credit card transaction and.balances drawer.

Qualifications

Education

• High school diploma or the equivalent.
• Associate degree or equivalent; and six months or more related experience and/or training; or equivalent combination of education and experience

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company’s production and quality standards.
• Customer service skills 
• Excellent attention to detail 
• Works well in a team environment 
• Able to work with a diverse group of people

Physical Requirements

Surroundings

• spend time indoors in air-fanned/air-conditioned areas.

Sitting

• on a regular basis
• for prolonged periods

Standing

• on a regular basis

Walking

• on a regular basis

Bending, twisting and/or stooping

• on a regular basis

Kneeling and/or Squatting

• infrequently

Lifting

• 10 lbs to 25 lbs
• infrequently

Reaching and/or lifting overhead

• infrequently

Climbing

• stairs

Repetitive hand/finger movement

• on a regular basis
• for prolonged periods

Grasping/grabbing with hands

• on a regular basis

Pushing and Pulling

• infrequently

Expectations

General Expectations

• Determine management and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Work weekend and holiday work hours as required.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.

Job-Specific Expectations  

• Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
• Asking strategic questions to determine which technician, location, or department can best serve the guest
• Dialing a high volume of outbound scripted telephone calls to new prospective clients
• Using rebuttals to overcome objections
• Determining the needs of the guest via telephone and  recommending appropriate service with the goal of selling a service      appointment
• Confirming guest appointments to ensure high show ratios
• Composing professional emails to customers
• Receives money in the form of cash, check, debit card or credit card from customers for sales or services
• Scans and keys in items.
• Provides change.
• Processes debit and credit card transaction.
• Maintain current knowledge and familiarity with new products, features, accessories and services.
• Other duties as assigned
• The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. The company reserves the right to modify this job description at any time with or without notice.

Benefits

• 5-day work days, closed on the weekends
• Paid time-off
• Holiday pay
• Medical / Dental / Vision and Life insurance
• 401K after 1-year of employment
• Equal opportunity employer

Salary Description
$16.50 – $25.00 /hour