Sales Associate

4 LZB Retail

Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.  WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description Summary

This position is responsible for exceeding sales and operational benchmarks, delivering an exceptional customer experience through the La-Z-Boy selling process, and championing the in-home design program. With a comprehensive understanding of product lines, the role focuses on maximizing store promotions and marketing efforts, as well as, collaborating with support teams to ensure operational excellence.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

  • Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
  • Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.
  • Maintain strong knowledge of features and benefits of existing and new product lines.
  • Resolve customer inquiries and escalate appropriately when needed.
  • Promote in-home design program.
  • Maximize store promotions, marketing initiatives, and grassroots programs.
  • Collaborate with support teams to ensure operational excellence.
  • Ensure proper execution of all existing and new systems and administrative procedures.


This position holds significant influence over the store’s financial health, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.


  • Education: High School Diploma or equivalent experience.
  • Skills: Basic proficiency in Microsoft Office suite, effective communication skills, and customer service.
  • Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays


  • Proficient in using various technology tools and software.
  • Strong organizational skills.
  • Advanced interpersonal and communication skills.



  • Ability to lift and/or carry up to 50 pounds.
  • Ability to stand for long periods of time.
  • Nearly continuous use of repetitive hand motions, hearing and listening.
  • Often required to sit, walk, bend and stoop
  • Subject to inside environmental conditions
  • Ability to pass background and drug screen.


Weekly Hours:


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