Retail Store Manager

Mobilelink USA

Job Details Charleston, WV Full Time $35,000.00 – $70,000.00 Base+Commission/year Store SalesDescription

Perks of being on the Team!

  • Unlimited earning potential
  • Unlimited growth potential
  • PTO after 90 days
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Company-paid Life Insurance


With over 500 Cricket stores, Mobilelink is Cricket’s largest authorized wireless retailer in the United States, and we want you to join us as a Retail Store Manager

The Retail Store Manager (“RSM”) is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, and inventory of the location. The SM must demonstrate strong leadership skills and develop, implement, and manage their team and company programs and processes.

Customer Service and Sales

  • Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
  • Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
  • Create a work environment where all employees can excel.
  • Always deliver exceptional customer experience.
  • Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales.
  • Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
  • Ensure that employees are properly trained on new products and promotions to sell with confidence.
  • Assist departments such as Human Resources and Loss Prevention in internal investigations.


  • Assist on the sales floor in order to be available for coaching and developing store personnel.
  • Schedule and staff to budgeted hours as assigned.
  • Ensure the team is providing a clean and inviting atmosphere for customers.
  • Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
  • Respond in a timely manner to all communications.
  • Always ensure the protection of assets.


Job Requirements

  • Excellent sales skills and demonstrated ability to meet or exceed performance standards.
  • Ability to motivate, lead, and develop others.
  • Ability to work flexible hours, including evenings, weekends, and holidays per business needs.
  • Ability to operate a personal computer, wireless equipment, copier, and fax.
  • Effective communication, presentation, and interpersonal skills.
  • Strong organizational skills with attention to detail.
  • Ability to have reliable transportation to assist at other locations within 30 minutes radius from the home store when needed.
  • Must have a valid driver’s license and auto insurance.

Education and Experience

  • 6+ months of sales management experience.
  • 3+ years of full-time retail work experience.

Working Conditions

  • Ability to lift to 10 pounds.
  • Ability to bend, squat, and stretch for purposes of inventory and stocking.
  • Requirement to stand for long periods of time.
  • Job Type: Full-time

Pay: $35,000.00 – $70,000.00 per year


  • Dental insurance
  • Health insurance
  • Paid time off after 90 days
  • Vision insurance


  • 8-hour shift

Weekly day range:

  • Weekdays and every Saturday

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