Retail Sales Associate

CCC CoxCom


Cox Communications, Inc.

Job Family Group:


Job Profile:

Solutions Specialist Mobile – CCI

Management Level:

Individual Contributor

Travel %:


Work Shift:

Variable (United States of America)

Job Description:

Ever stepped into a retail store and had a phenomenal customer service experience?  Felt great, didn’t it?  How would you like to be responsible for creating those experiences with the potential of earning in excess of $68,000 per year (which could be earned by the top 20% performing associates)? Well, we can help make that happen. 


Cox Communications is looking for a Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special.  So, if you love to learn, then take your newfound knowledge and create mind-blowing customer satisfaction, you’re right where you need to be.  Keep reading to learn more about this opportunity to connect customers with Cox’s game-changing technology, products, 

and services. 


This job requires you to follow the retail routine of working some evenings, weekends, and holidays.  You’ll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team Specialists. 


What You’ll Do 

  • Explain and demonstrate product capabilities as well as offer suggestions based on customer wants and needs. 

  • Meet or exceed targets regarding customer experience, sales, and retention. 

  • Assist with the opening/closing of one of our store retail environments. 

  • Properly handle cash. 

  • Engage in workshops, special events, and product demos. 

  • Support your fellow sales agents when needed. 

  • Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes. 

  • May be to work in other locations in the same geographical area. 


What’s In It for You? 

Really good question, and we have some good answers that we hope you like. 

•   As part of a customer loyalty driven team, there is a total target compensation of $56,357 while high earners (the top 20%) reach an average annual compensation of over $68,000.  Compensation includes a full-time hourly base rate plus monthly targeted commissions.    Employees also receive a ramp-up period of up to 2 months to adjust to commission earnings


•   We want you to feel cared for and respected (like you do with our customers), and that starts with Cox’s highly competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.).  We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. 

•   Good work should be rewarded, and not just with a healthy paycheck.  The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions.  It’s also important to work alongside colleagues who “get you.”  At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. 

•   Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. 

About Us:

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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