GUEST SERVICE COORDINATOR – La Bella Spa

La Bella Spa

Thank you for your interest in La Bella, an award-winning day destination including winner of Best Day Day Spa in the Southeast United States. As the very first spa on the Space Coast and one of the first in Florida, we are proudly over 40 years strong in our quest to serve Brevard County. Our happiness culture is designed to “make life beautiful” with a positive and productive energy among our expert team for our very special clientele.
Step 1: Please honestly and thoroughly respond to each question.
Step 2: Please upload your resume when you fill out your online application. There will be a link at the bottom of the application to attach when you submit your application.
Step 3: Please take this free online personality quiz inspired by Myers-Briggs. Your results help us determine your unique strengths and how they may be best utilized. Once you receive your instant results, please email them to webmail@labellaspa.com and reference your name. Thank you.

Division/Department:
Guest Service Representative
Reporting Relationship:
Spa Manager, Director, Owner
Professional Objective:
To perform all position responsibilities according to the spa program manual. Greet and welcome spa guests and assure an excellent first and lasting impression. Oversee and maintain the spa boutique and assure beautiful presentation and profitability. Communicate with Reservationists and coordinates work activities and guest flow within the spa.
Job Activities and Responsibilities:

Maintain the reception area as indicated in the spa manual
Greets and checks guests in and out
Assists with stocking and maintaining the spa boutique
Assists with inventory management and other organizational tasks
Displays masterful knowledge of spa services
Accurately enters point of sale data and quickly checks guests out
Familiar with spa boutique inventory
Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift sales data
Provides gracious spa tours to visitors
Maintains a beautiful physical environment within the reception area
Facilitates effective workflow for technical staff
Attends and participates in all general and team meetings
Maintains a polished and professional image
Assists other support team members when asked
Able to perform the reservationist’s position when necessary
Attends all in house training and commits to outside continuing education
Participates in all aspects of marketing/special events planning and execution
Mentors/trains new team members to help them grow
Ability to communicate with guests

Desired Qualifications:

Experience in front line guest service (hospitality and retail highly desired)
High school diploma or equivalent
Basic computer skills and aptitude for mastering the spa software
Good selling abilities
Flexible schedule
Professional image with gracious, warm, and genuine personality
Skin care knowledge and understanding of the spa menu
Good organizational skills and follow through
Able to multi-task and improvise on the spur of the moment
Bilingual

Behavioral Characteristics

Strong guestservice orientation
Cheerful, upbeat personality
Enjoys team environment and interaction with co-workers
Excellent communication skills
Flexible and cooperative
High personal standards, good self esteem
High energy, able to work in fast paced environment
Good sense of time management
Good sense of humor
Self-motivated
Seeks out knowledge and enjoys learning/strives for professional growth

Additional Information:
Physical environment/working conditions: Spa Equipment/machinery used: phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines
Performance Measures & Expectations:

Guest check-in process
Guest check-out
Call management
Correctly and flawlessly implements the spa program
Professional team communication
Strong contribution to the team/spa
Elegant image and appearance s
Maintaining boutique and managing inventory
Achieve spa boutique sales targets
Achieve spa service volume target
Achieve spa gift card sales target
Achieve spa upgrades and VPG target
Know menu and product knowledge

Other expectations are outlined in the performance review.

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