General Store Manager

General Store Manager

Reports To: District Manager 

Company Summary: 

As the premier destination for streetwear and sneaker needs, Soleply established itself in 2021 as the new, community defining shopping experience. Soleply doesn’t just sell goods, we take the extra step in every customer interaction to ensure that they leave having an experience. It is the main focus of the company to build a community, and Soleply intends to become the leading sneaker supplier where every experience is personalized. 

Our employees are a part of the Soleply family. What is a good business without highly skilled individuals that are passionate about their work, who they work with and the company they work for? Those on our team are family, and we understand that we cannot create a positive experience for our customers unless our team members are thoroughly satisfied and have a positive experience themselves. 

Job Summary: 

Overview 

As the General Store Manager at Soleply, you will be responsible for overseeing all aspects of store operations, managing a team of dedicated and knowledgeable sales associates, and ensuring the store consistently meets or exceeds sales targets. Your leadership skills, strategic mindset, and strong understanding of the sneaker market will be instrumental in fostering a positive and high-performing store environment.

Responsibilities:

Store Operations Management:

• Develop and implement effective operational strategies and procedures to ensure smooth store operations.

• Monitor and optimize inventory levels to meet customer demands while minimizing stockouts and excess inventory.

• Content Creation for company Social Media Platforms

• Ensure compliance with company policies, procedures, and visual merchandising standards.

• Maintain a clean, organized, and visually appealing store environment.

Team Leadership and Development:

• Recruit, train, and supervise a team of sales associates, fostering a positive and inclusive work culture.

• Set clear expectations and provide ongoing coaching and feedback to drive performance and achieve sales goals.

• Develop training programs to enhance product knowledge, customer service, and sales techniques.

• Conduct regular performance evaluations and address performance issues promptly.

Sales and Customer Service:

• Lead by example in providing exceptional customer service and delivering an outstanding shopping experience.

• Analyze sales data, identify trends, and implement strategies to increase sales and customer satisfaction.

• Develop and execute promotional activities, events, and partnerships to drive foot traffic and boost sales.

• Handle customer inquiries, complaints, and escalations in a professional and timely manner.

Financial Management:

• Monitor and analyze sales performance, expenses, and key performance indicators to achieve financial targets.

• Prepare and manage store budgets, including sales forecasts, labor costs, and inventory expenditures.

• Implement pricing strategies and optimize margins while remaining competitive in the market.

• Collaborate with the corporate team to provide input on product assortment, pricing, and marketing initiatives.

Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).

• Proven experience as a Store Manager or similar role in the retail industry, preferably in footwear or fashion.

• Strong knowledge and passion for sneakers and sneaker culture.

• Excellent leadership skills with the ability to motivate and inspire a diverse team.

• Exceptional customer service and communication skills.

• Solid understanding of retail operations, inventory management, and visual merchandising.

• Proficient in using retail management systems and point-of-sale (POS) software.

• Analytical mindset with the ability to interpret sales data and make data-driven decisions.

• Strong organizational and time management skills.

• Flexibility to work evenings, weekends, and holidays as required.

Desired Attitude:

As the General Store Manager of Soleply, you will be an essential part of a dynamic and fast-paced retail environment. Your dedication to exceptional customer service, sales expertise, and team leadership will contribute to creating a thriving sneaker shopping destination for enthusiasts and casual shoppers alike. Soleply needs team members that are passionate about their work and are extremely team driven. The community built around Soleply isn’t dependent on one person, but rather the efforts made by every individual on the team. We need talented individuals who excel and who are open to receiving corrective feedback in order to produce the most efficient possible results from your position. We seek out individuals who can effectively communicate, collaborate well with teammates, and swiftly execute on tasks. 

Salary & Growth Opportunities:

The General Store Manager Role Is A Salary Position. The Salary Changes Per Volume Level Of The Store. 

○ There are incentive opportunities available based off of a monthly sales goal set for the location. 

○ You will work alongside a successful team of Managers and Sales Associates.

○ Everyone on your team is an imperative resource that you can properly manage to progress the success of your location.

○ You’re encouraged to think outside of the box to push your team to be the best they can be. 

○ Your performance will be judged based on team morale, sales performance, customer retention, and performance evaluations.

 Growth Opportunities:

○ When leadership is displayed to a maximum capacity, there will be occupation opportunities available up the operations chain of command. Maximum capacity looks like: 

      ■ Entire location is over performing in comparison to sales goal 

■ Team culture and morale is at an all time high 

■ Performance evaluations are outstandingly positive 

■ Community around the store views the location as a positive experience 

■ Innovative measures are taken to yield the most efficient results 

○ District Manager, Regional Manager, and even more specialized roles will be available depending on the skill set possessed and developed by the General Store Manager

Benefits:

1. PTO (Paid Time Off) (40/40) Accrued (Reference Employee Handbook)

2. Soleply Offers Multiple Options Health Care & Benefits (Vision & Dental Included, 50% is covered by Soleply)

3. Access to other voluntary benefits such as (Gym Membership, LTD/STD, Flexible Spending Account, Group Life Insurance, Accident Insurance, Identity Theft / Legal Protection Plans.)

4. 401K & 401K Matching (After 1 year of employment) 

5. Employee Discount (15%)

6. Monthly Bonus Opportunities 

This Job Description should not be interpreted as exclusive as the job may occasionally require other duties to be done as may be seen fit by the CEO, COO, District Manager, Operations Manager. This is in no way a complete representation or list of all jobs that may be required and the Company reserves the right to change or amend such job description as may be required by Management from time to time.