Goodwill Industries Of So
ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATION
Position Summary
The Merchandise Processor – Clearance Center sorts donated merchandise, salvage, or recycle goods for preparation, sale, recycle to meet Clearance Center rotations and sales goals. To handle day to day operations of processing, moving clearance tables, physically using pallet jacks and dollies to move product
Responsibilities
- Sorts tables of product into gaylords after each rotation of the Clearance Center by type of product.
- Levels all tables of product after gaylords are tipped onto table.
- Takes all oversized items from tables and removes trash.
- Keeps work area always clean.
- Performs repetitive work at a set pace.
- Performs daily table swaps. Depending upon the production needs, the Merchandise Processor – Clearance Center may be required to physically move gaylords of product using a pallet jack and push/pull tables on and off the clearance store floor.
- Assists in any other projects or tasks as determined by management.
Core Competencies
Job Knowledge
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
Dependability
Meets deadlines and works autonomously. Focused, punctual, and maintains consistent
attendance. Accountable and can be relied upon during challenging and unexpected
situations.
Service Oriented
Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
Teamwork
Works collaboratively and respectively with others and is sensitive to team member
engagement. Communicates openly seeking and providing support. Shares knowledge,
provides assistance, and contributes well as a leader, facilitator, or participant. Accountable
to team.
Job Specific Competencies
Productivity
Effectively problem solves while managing workload and time. Work produced in an accurate, consistent manner. Prioritizes and efficiently meets goals, objectives and deadlines. Assists others to ensure productivity. Makes a meaningful difference.
Detail Oriented
Closely monitors and focuses on details. Thorough and accurate in all assignments achieving a high degree of quality. Understands causes with deficiencies, problems, or mistakes – not just the effects.
Technical Skills
Maintains current understanding of technical processes and equipment. Uses technology to increase performance, productivity, and communication.
Teamwork
Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support. Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team.
Education, Experience, and Requirements
- High School Diploma or equivalent completion.
- Proven reliability and meeting attendance expectations.
- Must possess strong interpersonal skills with excellent communication skills.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility.
Preferred
- Bilingual (English and Spanish) a plus.
Environmental Factors
- Duties will be conducted at the Clearance Center, Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
Physical Factors
· Must be able to lift, carry, push, and pull a minimum of 50 pounds.
Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling when dealing with repairs.