Cashier

Wing It North

Job Description: Cashier

A Restaurant cashier has the greatest perceived responsibility – direct guest contact. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures. The cashier is responsible to greet every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest – all with a great attitude and a smile.

Essential Duties and Responsibilities:

• Ensure that each guest has a positive, long lasting impression of the Wingstop experience

• Ensure that safe handling procedures are followed at all times

• Immediately notify the Manager on Duty of all safety, sanitation or employee issues

• Up-to-date knowledge of all product and procedural changes

• Direct all guest complaints to the Manager on Duty

• Open and/or close the Restaurant

• Assist all other positions when necessary • Step in for Manager to oversee all aspects of restaurant management

• Greet all guests in a timely manner (3-5 seconds) • Handle all orders and inquires

• Properly ring in all sales through the POS/register system

• Ask for add-on sales

• Collect payment

• Verify if the proper age requirements are met of all guests requests that involves alcoholic beverages

• Resolve low level guests issues with efficiency and a good attitude

• Keep the counter clean and stocked

• Clean the tables, chairs, doors, windows and dining room floor

• Maintain front trash can; clean exterior and empty trash cans

• Maintain bathrooms; clean and stock

• Restock front beer cooler

• Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products

• Ability to work independently or minimum supervision Team Focus

• Brings issues or concerns to the attention of the supervisor; is willing to ask for help.

• Identifies and introduces new ideas and solutions to create efficiency in the operation. • Represents the brand and department in a professional and polished manner at all times.

 

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